myDSS Virtual AssistantUse the DSS Virtual Assistant to get immediate answers to basic questions that are not specific to your case 24 hours a day. Call the FSD Customer Service at 855-FSD-INFO or (855-373-4636) Monday through Friday, 6:00 a.m. to 6:30 p.m., and Saturday, 8:00 a.m. to 5:00 p.m.