The Homeless Training Institute is showing the recording of their training BACKUP: How coworkers SHOULD provide backup during conflict for FREE. If you work with the public, this training is essential.
In just 30 minutes we cover:
• The way most people do "backup" (and why it's wrong!)
• How to backup your coworker without escalating the situation
• Which staff member should be "lead" and which should be "backup"
• How to use backup to train new staff
Plus, there's an interactive workbook and certificate of attendance.

Contact Merideth Johnson, Adult Services Consultant, at Merideth.Johnson@sos.mo.gov for assistance in signing up for access to Niche Academy.